Night Auditor

Resolute Road Hospitality•Goodlettsville, TN

just now

About The Position

Be Part of Something New – Join the Opening Team at Tru by Hilton Goodlettsville, TN! We’re excited to bring a fresh and energetic hotel experience to Goodlettsville with the grand opening of the brand-new Tru by Hilton. As we prepare to open our doors, we’re looking for passionate, service-focused individuals to join our team and help shape the guest experience from day one. SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. OVERVIEW Maintain overall hotel operations and reconciliation/posting of all revenues from the previous day. Responsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.

Requirements

Knowledge of front desk operations and procedures, guest services and hotel services
Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
Able to read and write to facilitate the communication process
Able to work independently and desire to participate as part of a team
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
Ability to access and accurately input information using a moderately complex computer system
Create sense of urgency in matters that will impact the success of the business
Demonstrate genuine care for customers and employees
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Possess complete knowledge of emergency procedures of the hotel
Ability to observe and detect signs of emergency situations
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
High school graduate or GED required, or equivalent combination of education and experience.
TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
Night Auditor will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Night Auditor is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
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Nice To Haves

Previous hospitality experience, especially within the brand, preferred, but not required.

Responsibilities

Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
Reconcile and complete all daily Front Desk Agents’ work; ensure that any issues from the day are corrected before processing the audit; communicate any findings to the GM
Run all night audit functions consistent with closing out all daily transactions and preparing for the following day’s operations
Provide next day reports for the front office, housekeeping, sales, and GM as requested
Promote the brand loyalty program and provide recognition and benefits to all present members
Assure hotel is clean and in perfect condition and working order for the next day
Act as the first point of contact for any overnight guest issues
Begin breakfast preparations based on the menu for the day
Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner
Process all retail transactions for the guests
Issue key to and control entrance of safety deposit boxes
Post miscellaneous charges as requested
Maintain appropriate market inventory levels, restocking when necessary; prepare orders as needed
Assure overall cleanliness of the front office area, lobby, and surrounding areas
Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
Maintain professional image at all times through appearance and dress
Follow Company policies and procedures
Other duties as assigned by supervisor or management