Night Auditor

Onvo•Wilkes-Barre Township, PA

1d•Onsite

About The Position

Onvo is a network of travel plazas, restaurants, and hotels with locations throughout Pennsylvania and New York. The Night Auditor serves as the face of the business and senior management’s connection with guests. The role requires a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Onvo is dedicated to providing guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.

Requirements

Must be willing to cover shifts when needed.
Must be willing to work evenings, weekends, and holidays as needed.
Must be 16 years of age
Strong customer service skills
Physically capable of standing for long hours.

Responsibilities

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.
Greets and completes established check-in procedures for arriving guests daily, using computerized methods to ensure guest satisfaction in the rooms requested.
Perform guest departure (check-out) daily by following computer procedures to close guest accounts and ensure accuracy on the folio.
Corrects any problems that may have been added to the folio to ensure a satisfied guest at check-out.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Answers questions and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by answering questions and taking care of customers concerns in a timely and knowledgeable manner, in person and on the phone.
Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting requests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
Maintains a friendly, cheerful, and courteous demeanor always.
Performs the shift check list to ensure accuracy of all aspects of the shift.
Process all guest mail, messages, and faxes by receiving, sorting notifying, and distributing to mailboxes and to guests to ensure the information is received in a timely manner.
Maintains the front desk logbook to enhance the department communication and communicates any problems to the next shift coming in and the supervisor