Night Auditor | Country Inn Brookfield

CSM Careers•Brookfield, WI

23d

About The Position

Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows CSM guest service recovery program. Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings. Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Requirements

2+ years prior guest service experience required, preferably in a hospitality setting
Excellent computer knowledge and communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment
High school diploma or GED required

Nice To Haves

Prior night audit or accounting experience preferred

Responsibilities

Performs manager-on-duty role during 3rd shift
Anticipates and responds to guests
Provides the highest level of service
Process check-ins and check-outs
Verify billing
Create reservations
Process special requests
Assists guests with knowledge of hotel property, local attractions, and hours of operation
Work independently or in a team
Follows CSM guest service recovery program
Accurately balance all revenue sources
Complete daily financial reports
Process no-show reservations
Prepare financial reports for managerial review
Close the financial day for the hotel
Follow proper selling techniques
Maximize room revenues
Monitors room availability
Follow restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Follow CSM procedures when handling cash and processing financial transactions
Responsible for proper use of all equipment
Adheres to cost controls to reduce expenses and waste
Produces required volume of work by planning, organizing and prioritizing work duties
Works on assigned additional projects, stocking supplies and assisting other over-night staff as needed
Adheres to CSM general work rules and department procedures
Attends all required department and hotel meetings
Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations
Follows all CSM procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures