3rd Shift Night Auditor

The Marcus Corporation•Lake Geneva, WI

About The Position

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Night Auditor at Timber Ridge Lodge & Waterpark, you will provide efficient, courteous and quality service to guests during this third shift position, in addition to driving timely reporting of resort revenues and settlements while ensuring records and databases stay accurate and up to date. Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that’s soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.

Requirements

High School or equivalent.
6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills.
Service oriented.
Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
Able to guide, direct, and motivate others.
Must have basic to advanced knowledge of Microsoft Excel, word, and Outlook programs.
Quick learner in a fast paced environment.

Responsibilities

Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch).
Post and verify that room, tax and resort fee have been run on all occupied rooms; check and balance all food and beverage systems.
Receives and resolves guest’s complaints and provides information within scope of authority.
Completes shift checklist.
Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
Perform other duties as assigned.

Benefits

A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!