Night Auditor

Kana Hotel Group•Savannah, GA

11h•Onsite

About The Position

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry, achieved by fostering friendly employee behavior and delivering high-quality service and value to guests. The company seeks individuals passionate about hospitality who desire career growth, as most existing leadership team members have been promoted internally. As a team member, you are expected to contribute your talents and energies to improve the company's environment, quality, and services, and in return, you will be given opportunities to grow and advance in your career.

Requirements

High School diploma/GED required
Customer service experience required
Experience handling cash, credit card procedures, and use math concepts
Attention to detail and organized
Knowledge of the hotel layout, all amenities offered, and all procedures & organization
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

Nice To Haves

Previous experience in hospitality preferred

Responsibilities

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
Explain and provide any promotional items to each guest checking in
Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
Documents any new commercial customer checking in so that a new account can possibly be opened
Inquires why rooms are blocked and asks maintenance to fix problem to unblock
Ensures rollaway beds and cribs are where they are shown on computer
Responds promptly to any guest inquiries or complaints
Offer alternate solution if guest demand cannot be met
Covers other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk; clean and organized
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned