Night Auditor (On-Call) | Hilton Garden Inn Marlborough

CSM Careers•Marlborough, MA

4d•$16 - $18

About The Position

Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows CSM guest service recovery program. Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings. Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Requirements

2+ years prior guest service experience required, preferably in a hospitality setting
Excellent computer knowledge and communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment
High school diploma or GED required

Nice To Haves

Prior night audit or accounting experience preferred

Responsibilities

Performs manager-on-duty role during 3rd shift
Anticipates and responds to guests
Provides the highest level of service
Processes check-ins and check-outs
Verifies billing
Creates reservations
Processes special requests
Assists guests with hotel and local knowledge
Works independently or in a team
Follows guest service recovery program
Balances revenue sources and completes financial reports
Processes no-show reservations
Prepares financial reports
Closes the financial day
Maximizes room revenues
Monitors room availability
Handles cash and financial transactions
Uses equipment properly and adheres to cost controls
Plans, organizes, and prioritizes work duties
Works on additional projects and assists other staff
Adheres to work rules and department procedures
Attends meetings
Maintains a clean and safe work area
Follows procedures for incidents
Knowledgeable of emergency procedures

Benefits

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees.
Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!
For benefits offered to regular part-time or on-call employees, please email [email protected]

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