Night Audit

Lodgco Hospitality•Bradenton, FL

7h•Hybrid

About The Position

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. Join Our Team Today! Hyatt Place Lakewood Ranch is seeking a dependable and service-oriented part-time Night Auditor to join the team. This hybrid role combines front desk operations, accounting duties, and guest services with occasional bartending and light cooking to support our lobby restaurant. If you're a night owl who thrives in a dynamic environment and enjoys creating memorable guest experiences, we’d love to meet you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Requirements

Basic understanding of accounting principles and POS systems
Ability to multitask and work independently during overnight shifts
Excellent communication and customer service skills
Availability to work weekends and holidays as needed
Satisfactory criminal background screening required

Nice To Haves

1-2 years hotel or customer service experience is preferred

Responsibilities

Welcome and assist guests with check-in/check-out and overnight inquiries
Audit, balance, and post daily hotel and restaurant transactions
Prepare and distribute daily revenue reports
Maintain confidentiality of guest and hotel information
Monitor safety and security protocols during overnight hours and perform security walks
Inspect conference rooms, common areas and public restrooms to ensure cleanliness
Investigate and address guest complaints
Maintain knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement; informs guests of hotel services, features and room amenities
Knowledge of cash handling and bank procedures to check out all guest(s)
Answer hotel phones courteously and efficiently following Lodgco Hospitality and Hyatt Place standards
Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner.
Prepare limited menu items
Be familiar and knowledgeable with the operation of the POS system.
Utilize spare time for cleaning and stocking (i.e. front desk, back office, common areas) and other duties
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
May be responsible for occasionally transporting guests with the hotel shuttle