Night Auditor

Rapid City Clubhouse Hotel•Rapid City, SD

2d•Onsite

About The Position

Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering. This role is responsible for the preparation, completion and electronic transmission of all end of day reports, night audit checklist work and other reporting necessary to roll the property into a new business day along with the Guest Service Representative functions of the third shift. This position is equally responsible for providing attentive, courteous, and efficient service to all guests throughout their stay, ensuring every guest has a positive impression and excellent stay. The Night Auditor is expected to actively develop superior service skills in dealing with clients, guest, and co-workers. At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

High School diploma/GED required
Customer service experience required
Experience handling cash, credit card procedures, and use math concepts
Attention to detail and organized

Nice To Haves

Previous experience in hospitality preferred

Responsibilities

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned