Night Auditor - Paradise Inn - Summer Seasonal

Guest Services, Inc. • Mount Rainier, MD

1d • Onsite

About The Position

The Night Auditor provides excellent overnight service at the hotel front desk, performing all relevant night audit functions including cash reports, reconciliation, verifying accuracy of credit cards, bookkeeping, and end of day accounting duties for the hotel. This role also acts as a front desk attendant during night hours, registering and assigning rooms, quoting rates, up-selling, and ensuring guest satisfaction. Additionally, the position involves administrative, reception, and program support, managing phone activity, and resolving guest concerns.

Requirements

• High School Diploma/G.E.D. equivalent required.
• Basic accounting skills and mathematical accuracy.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Ability to effectively organize and coordinate multiple priorities.
• Ability to learn and develop new skills and problem solving.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.
• Able to read and write work-related documents in English.
• Communicates and receives verbal communication with other employees.
• Able to work overnight with little to no supervision.
• Physical presence at the job site is essential to perform job duties.

Nice To Haves

• Some college in related degree preferred.

Responsibilities

• Accurately complete required night audit reports on a nightly basis.
• Verify readings, over-rings, credit cards, checks, guest folios, audit daily guest ledger of the hotel to verify and balance entries.
• Investigate and correct any discrepancies.
• Check daily cash reports for completeness and accuracy.
• Create daily deposit and ensure correct starting cash amount at the front desk for the morning.
• Manage overnight walk-in traffic.
• Sign in guests as needed.
• Smile and greet guests in a welcoming manner.
• Act as front desk attendant during the night hours.
• Register and assign rooms to guests.
• Provide quote for room rates and up-sell the guest when possible.
• Ensure guests are satisfied with service requests.
• Update reservations system with occupancy of guests as they come as they check in and out.
• Provide administrative, reception, and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.
• Maintain awareness of safety issues and report them immediately to your manager.
• Performs such other related duties as directed or required.

Benefits

• Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.)
• Employee Discounts
• Recreation Program
• Employee Assistance Program
• Housing & Meal Plan Available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees