Night Auditor (Part-Time) - Spring Hill Suites Turlock

WS Management•Turlock, CA

About The Position

The Night Auditor is responsible for delivering exceptional guest service with a touch of outrageous hospitality. This overnight position involves reconciling accounts, processing and delivering required reports timely, and maintaining a positive and professional atmosphere throughout the night.

Requirements

Prior hotel front desk or night audit experience preferred (Marriott experience is a plus!)
Enjoy working in a guest service oriented environment
Excellent communication and multitasking skills
Strong attention to detail and ability to work independently
Experience with Fosse or similar PMS is a plus
Demonstrate ability to work under pressure in a busy environment
Ability to accurately follow instructions, both verbally and written
Self-starter, must show initiative, including anticipating guest and operational needs
Have the ability to multi-task in a fast paced environment

Nice To Haves

Prior hotel front desk or night audit experience preferred (Marriott experience is a plus!)
Experience with Fosse or similar PMS is a plus

Responsibilities

Greet guests upon arrival, checking them in, and providing them with any information they need to enjoy their stay.
Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Answer telephone and e-mails in a timely & professional manner. (Calls must be answered by the third ring).
Coordinate solutions quickly when guests experience problems in their room and ensure items are shared for follow-up with proper departments.
Perform hotel accounting functions as directed, including reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis. Ensure the accuracy of guest billings and city ledger transactions.
Communicate with Management team and department heads on any deficiencies or issues found throughout the day.
Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies, and other various duties.
Learn the property systems and be able to navigate the system quickly and efficiently including following Emergency Procedures and running necessary reports and distributing accordingly.
Monitor property security and respond to overnight guest needs.
Help set up breakfast area and ensure morning readiness.
Complete and distribute required audit processes and reports.
Serve as Manager-on-Duty for overnight shift. Contact hotel leadership when operational matters require additional insight and authority.
Follow and process proper cash/check/credit card/AR control procedures; always use proper guidelines and security.
Adjusts or corrects accounts as needed.
Maintaining responsibility and proper security over cash and deposits at all time.
Help set up breakfast area and ensure morning readiness.
Performing all other task and assignments requested by manager.