About The Position

The Night Auditor is responsible for delivering exceptional guest service with a touch of outrageous hospitality. This overnight position involves reconciling accounts, processing and delivering required reports timely, and maintaining a positive and professional atmosphere throughout the night.

Requirements

  • Prior hotel front desk or night audit experience preferred (Marriott experience is a plus!)
  • Enjoy working in a guest service oriented environment
  • Excellent communication and multitasking skills
  • Strong attention to detail and ability to work independently
  • Experience with Fosse or similar PMS is a plus
  • Demonstrate ability to work under pressure in a busy environment
  • Ability to accurately follow instructions, both verbally and written
  • Self-starter, must show initiative, including anticipating guest and operational needs
  • Have the ability to multi-task in a fast paced environment

Nice To Haves

  • Prior hotel front desk or night audit experience preferred (Marriott experience is a plus!)
  • Experience with Fosse or similar PMS is a plus

Responsibilities

  • Greet guests upon arrival, checking them in, and providing them with any information they need to enjoy their stay.
  • Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
  • Answer telephone and e-mails in a timely & professional manner. (Calls must be answered by the third ring).
  • Coordinate solutions quickly when guests experience problems in their room and ensure items are shared for follow-up with proper departments.
  • Perform hotel accounting functions as directed, including reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis. Ensure the accuracy of guest billings and city ledger transactions.
  • Communicate with Management team and department heads on any deficiencies or issues found throughout the day.
  • Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies, and other various duties.
  • Learn the property systems and be able to navigate the system quickly and efficiently including following Emergency Procedures and running necessary reports and distributing accordingly.
  • Monitor property security and respond to overnight guest needs.
  • Help set up breakfast area and ensure morning readiness.
  • Complete and distribute required audit processes and reports.
  • Serve as Manager-on-Duty for overnight shift. Contact hotel leadership when operational matters require additional insight and authority.
  • Follow and process proper cash/check/credit card/AR control procedures; always use proper guidelines and security.
  • Adjusts or corrects accounts as needed.
  • Maintaining responsibility and proper security over cash and deposits at all time.
  • Help set up breakfast area and ensure morning readiness.
  • Performing all other task and assignments requested by manager.
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