Night Auditor- Hampton Inn Georgetown
About The Position
The Hampton Inn - Georgetown is a 76-room property , centrally located in the heart of Georgetown, Kentucky. We are currently seeking Front Desk Staff to join our ever-growing team! The Hampton Inn in Georgetown, KY is seeking a dependable and professional Night Auditor to join our guest services team. This position is responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. The front desk is the heart of the hotel — the right candidate must stay calm under pressure, handle multiple tasks at once, and maintain a friendly, professional attitude at all times.
Requirements
- Previous experience as a night auditor or in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
- Excellent attention to detail and problem-solving skills
- Flexibility to work overnight shifts, including weekends and holidays
Responsibilities
- Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Handle guest requests
- Assist with check-in and check-out processes, including handling payments and issuing keys
- Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
- Monitor and maintain inventory of supplies and equipment
- Perform light cleaning duties, such as wiping down counters and restocking supplies
- Helping Food & Beverage team by Beginning setup of Breakfast and ensuring there is always Fresh Coffee for guest.
- Other various duties as assigned
Benefits
- Competitive salary
- Employee discounts on hotel rooms and amenities
- Opportunities for advancement within the company
- Professional development opportunities
- Positive and supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
