Night Auditor

Commonwealth Hotels-posted 3 days ago

Full-time • Entry Level

Onsite • Cincinnati, OH

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Join Our Team at the Residence Inn by Marriott Kenwood! The Residence Inn by Marriott Kenwood is seeking a Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent. About Us: Working at the Residence Inn Kenwood offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Located just off I-71 next to Kenwood Towne Center, our all-suite hotel offers the perfect blend of comfort and convenience for guests and a fantastic work environment for our team. As part of our growing team, you will help create memorable experiences in a vibrant setting, with amenities like a heated indoor pool, a 24-hour fitness center, and spacious suites designed to help guests feel at home. We believe in supporting our team members, offering opportunities for growth, and an environment where your contributions truly matter. If you're looking to advance your career in hospitality and be part of a dedicated and supportive team, join us at Residence Inn Kenwood. Why This Role? Working as a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk at the Residence Inn by Marriott Kenwood offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
A high school diploma or equivalent
Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
Applicants should have the flexibility to work weekends & holidays

Hospitality or Front Desk Experience (Preferred)

Medical, Dental and Vision
401(k) with company match, NEXT DAY PAY, and flexible spending accounts
Vacation, Personal Days, and Holiday pay
Hotel, food, and beverage savings for personal travel
Online training courses
Employee Assistance Program, jury duty leaves, bereavement leave, and more

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