Night Auditor

Highgate Hotels • Denver, CO

18h • Onsite

About The Position

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Requirements

• High School diploma or equivalent.
• One year of progressive experience in a hotel or related field.
• Computer knowledge/skills.
• Ability to work with and understand financial information and data, and basic arithmetic functions.
• Willingness to cross train in other accounting or hotel-related areas.
• Ability to prioritize job functions in order to meet deadlines.
• Ability to work flexible and long hours sometimes.
• Ability to perform sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to work Late/Overnight shift.
• Ability to maintain a warm and friendly demeanor at all times.
• Ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Ability to effectively listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Ability to attend all hotel required meetings and trainings.
• Ability to maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Ability to maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Ability to comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Ability to maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Ability to effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Ability to maintain confidentiality of information.
• Ability to show initiative, including anticipating guest or operational needs.

Nice To Haves

• Guest Service Experience preferred.

Responsibilities

• Reconcile all hotel cashier transactions.
• Review, organize and compile management reports on a timely basis.
• Ensure the accuracy of guest billings and city ledger transactions.
• Effectively communicate concerns and/or related issues to all levels of management.
• Perform guest service agent duties as required (i.e. check guests in/out, take reservations, wake-up calls, etc.).
• Work with and understand financial information and data, and basic arithmetic functions.
• Cross train in other accounting or hotel-related areas.
• Prioritize job functions in order to meet deadlines.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.
• Maintain a warm and friendly demeanor at all times.
• Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effectively listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Travel discounts at our hotels
• Competitive benefits, including three pricing tiers of medical coverage
• Dental benefits to eligible full-time associates
• Vision benefits to eligible full-time associates
• All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act.
• Paid time off plans may also be available to associates who qualify.
• The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees