Night Auditor

Commonwealth Hotels•Norwalk, IA

17d

About The Position

Join Team at the Tru by Hilton, Norwalk, Iowa! The Newly Built Tru by Hilton, Norwalk Iowa anticipates opening soon and is seeking a Hotel Overnight Front Desk Clerk, Hotel Overnight Front Office Agent or a Hotel Overnight Guest Service Agent! ANTICIPATED HOURS - 11:00 P.M. UNTIL 7:00 A.M. About Us: Ideally located off I-35, we are near the Gregg Young Sports Campus and The Legacy Golf Club. Des Moines International Airport (DSM) is within five miles. The Norwalk-McAninch Sports Complex is two miles away, while Blank Park Zoo is 11 minutes from our hotel. Why This Role? Working as a Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Agent or Hotel Overnight Front Desk Clerk at the Tru by Hilton Norwalk Iowa offers a rewarding opportunity to be part of a dynamic hospitality team. The Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. What’s In It for You? Comprehensive Benefits: Medical, Dental and Vision Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Requirements

High school diploma or equivalent
Friendly and welcoming demeanor.
Ability to interact professionally with guests and address their needs.
The ability to manage multiple tasks efficiently in a fast-paced environment.
Ability to prepare and handle food safely
Willingness to work collaboratively with coworkers.
Flexibility to adapt to changing tasks or guest demands.
Applicants should have flexibility to work weekends & holidays

Responsibilities

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.