Night Auditor

Cabot Citrus OPCO LLC•Brooksville, FL

10h•Onsite

About The Position

As a Cabot Ambassador Night Auditor, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. You will be tasked with cleaning and perfecting the overall look and feel of the property, maintaining cleanliness and organization throughout. Your knowledge of high-end resort cleanliness and housekeeping – combined with your attentiveness, efficiency, and commitment – will ensure that Cabot Citrus Farms remains a safe, clean, presentable, and enjoyable workplace and travel destination for our team members, partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot’s values and positively represent the Cabot brand, helping to set team expectations for the resort’s high standard, and acting as an ambassador and role model of exceptional service.

Requirements

Minimum of one year of front office or supervisory experience; preferably at a high-end resort.
High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
Must be self-directed, and motivated, and demonstrate exceptional customer service and interpersonal skills.
Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
Demonstrated ability to work with maximum accuracy, efficiency, and a high degree of attention to detail.
Focus attention on guest needs, remaining calm and courteous always.
Florida Driver’s License or ability to obtain one.
Work flexible hours – weekends, evenings, and overtime as required.
Excels in a team environment.

Responsibilities

Tending to guests' complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area are kept clean and organized.
Maintaining front desk office supplies and equipment.
Monitor all front desk activities including bookings, appointments, phone calls, and emails.
Generating reports for the business day
Performing administrative duties such as filing and updating records, among others, as needed.
Maintaining working relationships and communicating with all departments.
Verifying that accurate room status information is maintained and properly communicated.
Resolving guest problems quickly, efficiently, and courteously.
Updating group information. Maintaining, monitoring, and preparing group requirements. Relaying information to appropriate personnel.
Following all cash-handling, check-cashing, and credit policies.
Requiring all front office employees to wear proper uniforms at all times.
Upholding the hotel's commitment to hospitality.
Preparing performance reports related to the front office.
Maximizing room revenue and occupancy by reviewing status daily. Analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count.
Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Preparing occupancy forecasting.
Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner.
Always ensure that you are attentive, friendly, helpful, and courteous to all guests’ managers and other employees.
Monitoring all V.I.P.'s special guests and requests.
Maintaining required parts of all front office and stationery supplies.
Reviewing daily front office work and activity reports generated by the front office manager.
Reviewing Front office logbook and Guest feedback forms daily.
Maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
Contribute to pre-opening responsibilities, including other duties as assigned.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.