Night Auditor, Full-Time | Residence Inn, Denver Park
About The Position
The Night Auditor is a full-time position who is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows CSM guest service recovery program. Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
Requirements
- High school diploma or GED required
Responsibilities
- Balancing and closing previous business day
- Completing daily financial reports
- Managing person in charge duties during the overnight shift
- Making independent decisions
- Ensuring security protocols are being followed
- Performing manager-on-duty role during 3rd shift
- Anticipating and responding to guests in a friendly and positive manner
- Providing the highest level of service
- Processing check-ins and check-outs
- Verifying billing
- Creating reservations
- Processing special requests
- Assisting guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- Working independently or in a team in meeting guests needs
- Actively contributing to the efforts of other departments when necessary
- Understanding and following CSM guest service recovery program
- Accurately balancing all revenue sources
- Processing no-show reservations
- Preparing financial reports for managerial review
- Closing the financial day for the hotel
- Following proper selling techniques
- Ensuring strategies are utilized to maximize room revenues
- Monitoring room availability
- Following restrictions, and all booking policies and procedures
- Driving sales and maximizes revenue by up-selling rooms and amenities
- Following CSM procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment
- Adhering to cost controls to reduce expenses and waste
- Producing required volume of work by planning, organizing and prioritizing work duties
- Working on assigned additional projects, stocking supplies and assisting other over-night staff as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
