Night Auditor

Onni Group of Companies•Seattle, WA

1d•$25 - $26

About The Position

The Night Auditor responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Requirements

High School Diploma
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Excellent customer service orientation and excellent interpersonal skills
Excellent oral and written communication skills
Flexible scheduled that may include holidays and weekend and any day of the week
Must have excellent attention to detail, and accuracy.
Ability to prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Must have the ability to understand guest’s service needs.
Proven ability to work cohesively with co-workers as part of a team.
Work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Flexible scheduled that may include holidays and weekend and any day of the week

Responsibilities

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Works harmoniously and professionally with co-workers and supervisors.
Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Stores and retrieves guest luggage and packages.
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
Complies with Work Rules and Standards of Conduct.
Monitors house accounts, adjusting weekly and balancing forward daily.
Sorts shift work balancing adjustments, and charges making all necessary corrections.
Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.
Performs other duties as required.