Night Auditor

Bally's Chicago•Baton Rouge, LA

22h•$17

About The Position

The Night Auditor is responsible for guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, respond to all guest request, and act as communication liaison between the guests and all other departments. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, complete all hotel nightly audits, create and update reservations, review guest payments, deliver exceptional customer service to our internal and external guests, etc.

Requirements

High school diploma or equivalent required.
Experience with hotel operating systems preferred.
Previous experience with computers is preferred.
Hotel Experience preferred.

Responsibilities

Build guest and team member positive relations
Participates in departmental and company meetings
Ensure consistent high-quality service to all our team members and guests
Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures
Assigns guest accommodations in accordance with procedures and SOPs
Answer phones within 3 rings while following the company phone script
Accurately take messages for guest and initiate actions as needed
Ensure proper ID and a form of payment is obtained during guest check in
Create and update guest reservations upon request based on hotel availability
Follows room availability and reports any issues to supervisor
Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios
Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
Ensure to complete daily reports, audit and checklists in a timely manner
Audit and balance accounts from the days shifts
Verify and schedule wake up calls
Prepare guests folios for next day check outs
Auditing of room inventory
Balance cash drawers and folios
Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets
Brings any problems to the attention of the manager or supervisor on duty
Must proactively prioritize needs and effectively manage resources
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
Performs related duties as assigned