Night Auditor
About The Position
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Night Auditor at Grand Geneva Resort & Spa, you will be responsible for providing exceptional services to our guests, balancing charges, maintaining files and resetting the system for the next day’s operations. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing? Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, running audit reports, and taking accurate messages for guests and management. Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System) Opera. Provide quality service for guests in an efficient, professional and courteous manner. Take ownership of guest complaints and provides prompt solutions within scope of authority. Monitor front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary. Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work. Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy. Perform other duties as assigned.
Requirements
- Ability and willingness to work the overnight, 3rd shift as well as a flexible schedule that includes weekends and holidays.
- High school diploma or equivalent is required
- 6+ months previous work experience in a guest service position required, preferably within the hospitality industry
- Ability to understand, follow, and effectively communicate both written & verbally in English.
- Thorough understanding of basic math and accounting skills.
- Ability to make sound decisions with little supervision and to work under pressure in a fast paced environment.
Nice To Haves
- Previous Night Audit experience is preferred
Responsibilities
- Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, running audit reports, and taking accurate messages for guests and management.
- Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System) Opera.
- Provide quality service for guests in an efficient, professional and courteous manner.
- Take ownership of guest complaints and provides prompt solutions within scope of authority.
- Monitor front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
- Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
- Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.
- Perform other duties as assigned.
Benefits
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
