Night Auditor

Drury Hotels•Columbus, OH

1d•Onsite

About The Position

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. The Night Auditor performs all front desk related functions including checking guests in/out, promoting sales programs, maintaining guest records, and cash handling. They are responsible for auditing the previous day’s receipts to verify and balance entries, running reports, and verifying accuracy of information. The role may also involve assisting with breakfast setup, food preparation, service, and/or cleaning. The Night Auditor is often the only team member on property for the majority of the work shift and must be willing and able to work alone, ensuring guest safety and security during overnight hours. The position requires providing courteous, efficient, friendly service with a +1 Service Attitude and responding promptly to inquiries, requests, and complaints. The Night Auditor also contributes to maintaining a positive work environment for both the diverse team and guests.

Requirements

Ability to take written and verbal direction and speak English clearly and read English.
Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
Ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Thorough knowledge of Drury Hotels’ policies and procedures, for guest services.
Ability to handle money, make change and utilize office machines in the normal day-to-day activities.
Must be willing to and have the ability to work alone.

Responsibilities

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
May also assist with set up of breakfast.
May include food preparation, set up, service and/or cleaning.
Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Maintains the front desk lobby area in a clean and organized manner.
Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.

Benefits

Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
Flexible scheduling
Paid time off
Hotel discounts
Free room nights
Mentorship
Cross-training
Development plans
Management training
Medical
Dental
Vision
Prescription
Life
Disability
Team Member Assistance Program
Company-matched 401(k)