Night Auditor

Hampton Inn Downtown Fort Myers • Fort Myers, FL

449d • $31,200 - $33,280

About The Position

The Night Auditor is a vital role within our hotel, responsible for ensuring the smooth operation during overnight hours. This position combines exceptional guest service with essential accounting and administrative tasks, requiring attention to detail and the ability to work independently.

Requirements

• Previous experience in hotel management or guest services is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with night audit procedures and accounting practices is beneficial.
• Proficient in using phone systems and hotel management software.
• Excellent phone etiquette and communication skills are essential.
• Ability to work independently during overnight shifts while maintaining attention to detail.
• Strong problem-solving skills with the ability to handle guest complaints effectively.

Nice To Haves

• Bilingual abilities to enhance communication with diverse guests.
• Familiarity with night audit procedures and accounting practices.

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy in guest accounts.
• Prepare daily financial reports and reconcile discrepancies as needed.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally.
• Manage the front desk operations during night shifts, including check-ins and check-outs.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Operate hotel phone systems with professionalism and courtesy, ensuring clear communication with guests and staff.
• Assist with any guest relations issues that may arise during the night shift.
• Ensure the security of the hotel premises by monitoring access points and conducting regular checks.

Benefits

• Employee discount
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed