Night Auditor
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About The Position
The Night Auditor at Hawkeye Hotels plays a crucial role in ensuring the smooth operation of the front desk during the night shift. This position is not only about auditing revenue transactions but also involves providing exceptional guest service. The Night Auditor is responsible for verifying the accuracy of all financial reports, ensuring that credit card transactions are processed correctly, and securing cash. In addition to these financial responsibilities, the Night Auditor acts as the Manager on Duty during emergencies or incidents, making quick decisions to ensure guest safety and satisfaction. The role requires conducting property inspections to ensure that safety protocols are being followed, which is vital for maintaining a secure environment for both guests and staff. The Night Auditor must exercise good judgment and possess strong problem-solving skills to effectively handle guest situations, ensuring that all guests have a positive experience. This includes assisting with the check-in and check-out processes, managing reservations, and addressing any inquiries or concerns that guests may have. The ideal candidate will share the company's passion for delivering exceptional experiences and will be committed to exceeding guests' expectations in every interaction.
