Night Auditor

The Indigo Road • Athens, GA

344d

About The Position

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart! The location is Athens, Georgia's first luxury, boutique hotel, Rivet House, approximately 1.5 hours away from Atlanta. The hotel will have 50 luxurious guest rooms, an upscale Italian restaurant and bar called Osteria Olio, a coffee bar and retail shop, and a 2800 square foot health and beauty spa.

Requirements

• One (1) year related experience in hotel or similar environment.
• Good communication and multitasking skills.
• Requires knowledge of hospitality and business management fields.
• Requires highly developed communication skills in leading team members and guest satisfaction.
• Must have excellent speech and written skills to communicate with managers, guests and team members.
• Organizational and time management skills.
• Prior accounting experience preferred.
• Must have mobility to walk through the front and back of the hotel, up and down stairs.
• Must be able to stand or sit for long periods of time.
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel experience.
• Must be able to work days, nights, weekends and holidays.
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.

Nice To Haves

• Prior cleaning or laundry experience is preferred.
• Additional education, training, or certification preferred.

Responsibilities

• Handle confidential information, including guest records, with a high degree of integrity.
• Address guest complaints, issues and/or requests in a friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative.
• Assist and oversee all Front Desk/audit functions.
• Balance Food & Beverage outlets.
• Balance and post the front office accounts.
• Distribute daily report and others as requested.
• Follow all checklists to ensure all duties are performed.
• Provide excellent and attentive service to hotel guests at all times.
• Ensure proper credit card and key control policies are followed accurately.
• Ensure sufficient authorization for all stays each night.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, checks, and credit transactions.
• Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Number of Employees: 501-1,000 employees