The position leads all aspects of the auditing, posting, and balancing of daily financial transactions to support the resort's continuing effort to deliver outstanding guest service and financial profitability. As well as being the overnight guest service agent, the role involves keeping hotel financial records in order, processing invoices, transactions, room charges, refunds, and preparing and distributing employee checks. The position also requires verifying that all accounts are balanced and supported by documentation, checking guests in and out of the hotel, responding to guests' needs, requests, and complaints, answering the phone and making reservations, summarizing each night's operations, and listing any follow-up tasks for management while following End of Day procedures.
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Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED