Night Auditor Supervisor

IMG Academy•Bradenton, FL

43d

About The Position

Position Summary: The Night Audit Supervisor is responsible for overnight hotel operations, ensuring accurate financial reporting, guest services, and security of the property during night hours. This position combines front desk responsibilities with accounting oversight.

Requirements

High School diploma or equivalent required.
Excellent customer service and communication skills
Strong problem-solving abilities
Ability to work independently and efficiently with minimal supervision
Ability to stand or walk for duration of shift
Ability to operate office equipment such as computers
Ability to flexible schedule including nights, weekends and holidays as needed

Nice To Haves

Previous experience in hotel night audit is preferred
Proficiency with Hotel operating systems and accounting software is preferred

Responsibilities

Perform nightly audits of all hotel s financial transactions, ensuring accuracy in reports, postings, and reconciliations
Act as the primary point of contact for guest needs and inquires overnight, from resolving issues to handling special requests
Coordinate guest routing, review and finalize room assignments, and ensure systems are properly organized before morning shift arrives
Collaborate with Front Desk morning shift to address outstanding items from the night audit and communicate any pertinent information to ensure exceptional guest service
Check guests in and out, answer phones, and assist with various guest needs throughout the night
Ensure that all charges for rooms, food, beverage, phones and miscellaneous are posted correctly
Answer guest inquiries about hotel service, facilities, hours of operation, restaurants, transportation and entertainment
Maintain confidentiality of guest and proprietary information, protecting company assets
Handle guest challenges in a friendly and courteous manner
Other duties as assigned by management