Night Auditor/Night Porter (Valet)

Radiate Hospitality•Portland, OR

About The Position

Are you at least 18 years old? Do you know how to hustle? Are you a self-starter? Then come work for the Hi Lo Hotel in downtown Portland! What We Offer: A super fun place to work with a really great team Paid vacations (the longer you work here the more time you get!) Marriott travel benefits 50% meals in our awesome restaurant when you're working Opportunities for advancement (We love to promote from within!) Paid sick time (Don't come to work if you're sick Stay home and get better!) Team member recognition (Lunches on us 4 times a year to let you know how much you mean to us prizes for going the extra mile all the time) Referral program (get your amazing friends to work here and we'll hook you up for it!) What We Look For... We are in search of a smart, friendly, customer service oriented relief Night Auditor who will help build lasting relationships with guests encouraging them to come back. Night auditors are not only responsible for covering front office positions/responsibilities but this team member also audits accounts and prepares final reports for management. The Night Porter will ensure that all guests have a comfortable and enjoyable stay. Duties include greeting guests, driving guests' vehicles to and from the hotel parking facility in a safe and efficient manner and delivering items to guests. They must be able to answer guest questions about the hotel and surrounding area, as well as provide recommendations for local attractions and restaurants.

Requirements

Must be able to drive automatic and standard transmission.
Must be able to work the overnight shift.
2 shifts Night Audit/3 shifts Night Porter

Nice To Haves

Previous front desk, reservations, and/or hospitality experience preferred.
Previous porter, valet and/or hospitality experience preferred.

Responsibilities

Meet and exceed guest and team member expectations by providing Legendary Service and team work.
Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
Check in guests, ensuring they are properly accommodated.
Ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.
Completes all credit card transmittals, direct bills, and no-show billings for the day.
Prepares all daily, monthly and yearly reports required by the property.
Acts as manager on duty in the absence of the General Manager.
Report to work on time and in complete uniform, as prescribed by your Supervisor
Greeting, welcoming, and accommodating all guests.
Providing a seamless arrival and departure for all guests.
Handling guest vehicles with care and respect.
Delivering items to guests.
Walking the floors to ensure safety of guests and the property.
Assisting elderly and disabled patrons of the hotel as needed.
Working closely with the Night Auditor to solve issues that may arise such as noise complaints, fire alarm, etc.
Cleaning areas of the hotel as requested.
Keep your Manager promptly and fully informed of all problems or unusual matters of significance.
Perform all duties and responsibilities asked of you in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Perform any other job duties as requested Supervisor, GM, Planning Committee Member, or the Manager on Duty.

Benefits

A super fun place to work with a really great team
Paid vacations (the longer you work here the more time you get!)
Marriott travel benefits
50% meals in our awesome restaurant when you're working
Opportunities for advancement (We love to promote from within!)
Paid sick time (Don't come to work if you're sick Stay home and get better!)
Team member recognition (Lunches on us 4 times a year to let you know how much you mean to us prizes for going the extra mile all the time)
Referral program (get your amazing friends to work here and we'll hook you up for it!)

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