Night Auditor (Harrahs Metropolis, Illinois)

Caesars EntertainmentMetropolis, IL
127d$16

About The Position

Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest.

Requirements

  • High School Diploma or equivalent preferred.
  • Computer usage skills required.
  • Strong interpersonal skills required.
  • Superior customer service skills required.
  • Experience in data entry and in dealing with the public is required.
  • Must be a team player and have a professional appearance.
  • Prior experience within the hospitality or related industry is preferred.

Responsibilities

  • Ensures that all guest contact is courteous, informative and thorough.
  • Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
  • Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
  • Maintains an operating bank, renders bills and issues change.
  • Provides reservations for Casino/Hotel guests, which includes restaurants and special events.
  • Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
  • Responsible for the control of safe deposit transactions.
  • Works closely with hosts to ensure that all complimentary and amenity offerings are provided consistent with the agreed upon arrangements.
  • Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner.
  • Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
  • Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
  • Audits the work of the other GSRs.
  • Any and all other duties as assigned.

Benefits

  • Medical
  • Dental
  • Vision
  • Life & Disability Insurance
  • 401(k)
  • Paid Time Off
  • Education Assistance
  • Team Member Discounts
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