Night Auditor (Harrahs Metropolis, Illinois)

Caesars Entertainment • Metropolis, IL

127d • $16

About The Position

Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest.

Requirements

• High School Diploma or equivalent preferred.
• Computer usage skills required.
• Strong interpersonal skills required.
• Superior customer service skills required.
• Experience in data entry and in dealing with the public is required.
• Must be a team player and have a professional appearance.
• Prior experience within the hospitality or related industry is preferred.

Responsibilities

• Ensures that all guest contact is courteous, informative and thorough.
• Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
• Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills and issues change.
• Provides reservations for Casino/Hotel guests, which includes restaurants and special events.
• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
• Responsible for the control of safe deposit transactions.
• Works closely with hosts to ensure that all complimentary and amenity offerings are provided consistent with the agreed upon arrangements.
• Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner.
• Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
• Audits the work of the other GSRs.
• Any and all other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Paid Time Off
• Education Assistance
• Team Member Discounts

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED