Night Auditor Full Time

Aloft Omaha West • Omaha, NE

422d

About The Position

The Night Auditor is responsible for managing the front desk during the overnight shift at the hotel, ensuring smooth operations through guest check-ins and check-outs, and completing daily financial and operational tasks. This role requires excellent customer service skills and the ability to work efficiently in a fast-paced environment.

Requirements

• Previous experience as a night auditor or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Excellent attention to detail and problem-solving skills
• Flexibility to work overnight shifts, including weekends and holidays

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Benefits

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed