Back up -Night Auditor/Front Desk
About The Position
Required Tasks: According to Hotel Standards: Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Switchboard Operation and Telephone Etiquette Front Office Emergency/Security Procedures Reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag Operate Laundry as Directed Maintain a Professional Attitude to all Guests, Associates & Vendors
Requirements
- Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
- Basic Math
- Hand Writing
- Computer Skills/Keyboard/Typing Skills
- Operate a 10 Key Calculator
- Hospitable, Civil Contact with the Public
- Ability to Work Independently, with Little to no Supervision
- Ability to Complete Multiple Tasks Simultaneously
- Night Audit/Basic Accounting Skills/Training
- Neck: Bending & Twisting
- Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
- Hands: Finger Dexterity, Grasping
- Trunk: Bending & Twisting
- Legs: Normal Balance, Crouching or Kneeling
- Feet: Standing For Long Periods, Walking, Climbing Stairs
- Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
- Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation
- Vision: Legal Normal Vision with or without Accommodation
Nice To Haves
- Spanish, if possible
Responsibilities
- Guest Check-in & Check-out
- PMS Operations
- Cash Handling & Credit Card Transactions
- Switchboard Operation and Telephone Etiquette
- Front Office Emergency/Security Procedures
- Reservations-Guest Rooms and Meeting Rooms
- Assist with Administrative Duties as assigned by Management
- Keep Front Desk Area& Lobby Neat & Tidy and Clean
- Daily Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
- Minor Decision Making
- Take Group Reservations & Set up Group Blocks
- Sales of Guest Rooms with New Arrivals and Phone Inquiries
- Follow All Policies & Procedures as Outlined in the Employee Handbook
- Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
- Operate Laundry as Directed
- Maintain a Professional Attitude to all Guests, Associates & Vendors
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
