Night Auditor - Front Desk

DRIFTWOOD HOSPITALITY MANAGEMENT•Osage Beach, MO

2d•$17•Onsite

About The Position

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Job Type: Full Time Pay $17.00 per hour Age Requirement: Must be at least 18 years of age Reports to: Front Office Manager, Front Desk Manager Must have at least one (1) year of hotel Front Desk experience. Your duties will fluctuate between Front Desk Agent, PBX Operator and Accountant in this overnight role. This requires an increased level of responsibility and should not be taken lightly. As a Night auditor you are responsible for performing close of day scenarios for the hotel and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports

Requirements

KNOWLEDGE, SKILLS & ABILITIES
Personal Skills
Maintain hospitality standards; enthusiastically greet guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back!
Has “a smile you can hear”.
Uses customer-oriented telephone etiquette to get information.
Greets callers, establishes rapport and projects professional tone.
Has great attention to detail, ability to accurately report information and works well under pressure in a fast-paced environment.
Ability to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures.
Is organized and able to prioritize workload; able to multi-task for the benefit of quality services
Has superb communication skills; oral and written, ability to handle difficult people.
Initiates communication or dialogue with management staff when processes, tasks, instructions etc. are not clear.
Takes pride in a job well done.
Is conscientious of and preserves hotel personnel and guest security, property and privacy at all times
Must have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors.
Must have a flexible schedule and be available days, nights, weekends and holidays.
Must have good computer skills; typing 40 words per minute or more preferred.
Adheres to the dress code as outlined in the Driftwood Hospitality Associate Handbook
Must be at least 18 years of age
Must have at least one (1) year of hotel Front Desk experience.

Responsibilities

All of the responsibilities of a Front Desk Agent and PBX Operator (a job description for each of these positions can be provided upon request).
Run audit reports
Adjust house accounts and prepare adjustment log daily.
Process credit cards, post room and tax and do phone report nightly.
Prepare “Daily Report” by auditing ledgers, micros reports, and supporting documents to breakdown revenue by department and subsection.
Reset systems for next day’s operations.
Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
Respond and resolve guests’ requests, complaints or questions in a courteous and timely manner.