Night Auditor/Front Desk

Ld Hospitality • San Antonio, TX

397d • $27,040 - $33,280

About The Position

The Night Auditor/Front Desk position at LD Hospitality involves managing front desk operations and performing auditing duties to ensure accurate financial reporting and exceptional guest service. This role is essential for maintaining the hotel's operational standards and providing a welcoming environment for guests during overnight shifts.

Requirements

• High school diploma or GED preferred.
• Six months to one year of related experience preferred.
• CPR and First Aid Certification or ability to obtain.
• Good interpersonal skills and ability to maintain confidentiality.
• Ability to communicate effectively verbally and in writing.
• Basic knowledge of hotel operations or ability to learn quickly.
• Good time management skills and ability to prioritize tasks.

Nice To Haves

• Experience in hotel operations or customer service roles.
• Ability to work in a fast-paced, high-energy environment.
• Flexibility to adjust work priorities as necessary.

Responsibilities

• Provide exceptional customer service to all hotel guests, ensuring their stay is comfortable and accommodating.
• Perform quality assurance (QA) requirements for the department.
• Ensure compliance with policies, procedures, and local ordinances regarding personnel, security, cash handling, and guest relations.
• Remain visible and available for guests at all times.
• Assist team with training, supplies, and support to provide Brand quality service.
• Take initiative to assist or answer questions throughout the hotel.
• Perform night audit to verify previous Front Desk shift transactions and complete the night audit checklist.
• Distribute newspapers and folios under guest room doors.
• Print registration cards for the next workday.
• Program wakeup calls and post/balance all phone calls and restaurant paperwork.
• Prepare and balance flash report and fax as needed to owners and corporate office.
• Walk the property for safety and security measures, ensuring all exterior doors are locked.
• Maintain proper administration of key control and communicate with management regarding emergencies.
• Verify room status with housekeeping report and assist with breakfast setup and laundry duties as needed.
• Complete maintenance work orders and deliver them to the supervisor in a timely manner.

Benefits

• Competitive hourly wage of $13 - $16 per hour.
• Opportunities for training and development in hospitality skills.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED