Night Auditor/Front Desk Clerk

The Aggieland Boutique Hotel (Soon to be voco College Station, an IHG Hotel) • College Station, TX

379d • $31,200 - $33,280

About The Position

The Night Auditor/Front Desk Clerk at The Aggieland Boutique Hotel is responsible for providing exceptional customer service during overnight shifts. This role serves as the first point of contact for guests, ensuring a welcoming atmosphere and managing various front desk operations. The ideal candidate will possess strong communication skills and attention to detail, contributing to a positive guest experience in the hospitality industry.

Requirements

• Previous experience in a front desk or customer service role within the hospitality industry is preferred.
• Strong knowledge of guest relations practices and hotel operations.
• Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
• Proficiency with phone systems and hotel management software is an advantage.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• A positive attitude, strong work ethic, and ability to work well in a team-oriented environment.

Nice To Haves

• Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and reservations using phone systems and hotel management software.
• Provide information about hotel amenities, services, local attractions, and events to enhance the guest experience.
• Collaborate with other departments to ensure seamless guest services and address any issues that may arise during their stay.
• Assist in managing front desk operations, including cash handling and balancing daily transactions.
• Uphold the highest standards of cleanliness and organization at the front desk area.

Benefits

• Employee discount
• Health insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed