The Aggieland Boutique Hotel (Soon to be voco College Station, an IHG Hotel)-posted about 1 year ago
$31,200 - $33,280/Yr
Part-time • Entry Level
College Station, TX

The Night Auditor/Front Desk Clerk at The Aggieland Boutique Hotel is responsible for providing exceptional customer service during overnight shifts. This role serves as the first point of contact for guests, ensuring a welcoming atmosphere and managing various front desk operations. The ideal candidate will possess strong communication skills and attention to detail, contributing to a positive guest experience in the hospitality industry.

  • Greet and welcome guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Maintain accurate records of guest information and reservations using phone systems and hotel management software.
  • Provide information about hotel amenities, services, local attractions, and events to enhance the guest experience.
  • Collaborate with other departments to ensure seamless guest services and address any issues that may arise during their stay.
  • Assist in managing front desk operations, including cash handling and balancing daily transactions.
  • Uphold the highest standards of cleanliness and organization at the front desk area.
  • Previous experience in a front desk or customer service role within the hospitality industry is preferred.
  • Strong knowledge of guest relations practices and hotel operations.
  • Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
  • Proficiency with phone systems and hotel management software is an advantage.
  • Excellent communication skills, both verbal and written, with a focus on customer service.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.
  • A positive attitude, strong work ethic, and ability to work well in a team-oriented environment.
  • Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
  • Employee discount
  • Health insurance
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