Night Auditor Clerk

New Castle Hotels LLC•Bangor, ME

42d•$19

About The Position

As Night Auditor, you are both the caretaker of our guests and the guardian of the hotel's records during overnight hours. Scheduled Tuesday-Thursday from 11:00 PM-7:00 AM, you welcome late-night arrivals, assist with guest requests, and ensure a smooth check-in and check-out. Behind the scenes, you review and balance the prior day's transactions, reconcile accounts, and prepare reports so management starts the day with accurate data. You also help maintain safety and security while responding to guest concerns. This role requires attention to detail, strong organizational skills, and the ability to work independently. Front desk or accounting experience is helpful, but a positive attitude and commitment to excellent service are essential. How can there be a better job than helping the road weary traveler check into a fresh, clean room - especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important! As Night Auditor, you will

Requirements

This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred.
An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary.
You must be able to handle cash or credit transactions and have front office software proficiency.
This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects.
From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force.
This role may be asked to assist with van service -if so a valid driver's license will be required.
Long hours, many of which may be spent standing, as well as the ability to work independently essential

Responsibilities

Be Accountable - your job is to ensure all aspects of the hotel's records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key!
Make a Great Last Impression - while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times.
Make a Great First Impression - if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently.
Be Helpful - you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers.
Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously.

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