Night Auditor and Hotel Operations

Marriott International • Nashville, TN

406d

About The Position

The Night Auditor and Hotel Operations role involves managing the overnight shift at Courtyard Nashville Downtown, ensuring smooth hotel operations during the night. This position requires processing payments, managing guest check-ins and check-outs, and maintaining accurate financial records while providing excellent customer service to guests.

Requirements

• High school diploma or equivalent GED certificate.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific license or certification needed.

Responsibilities

• Perform end-of-day activities such as recording charges to accounts and executing the night audit backup.
• Process all types of payments including accommodation expenses and cash, check, or credit/debit card transactions.
• Handle adjustment vouchers, disbursements, amendment vouchers, and miscellaneous charges.
• Print emergency lists to maintain a record of all guests in case of emergencies.
• Sell rooms to walk-in guests based on availability.
• Manage the central telephone terminal, process wake-up call requests, and inform guests of any messages received.
• Complete the 'Room Rate Variance Report'.
• Process guest check-ins and assign rooms accordingly.
• Activate or issue new room keys using the electronic key machine.
• Balance the cash drawer at the end of the shift and secure the cash.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies and procedures, ensuring a clean and professional appearance.
• Greet and acknowledge all guests according to company standards, anticipating their service needs.
• Communicate clearly and professionally with others and answer phones using proper protocol.
• Cultivate and maintain positive working relationships with others and support the team in achieving common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, transport, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED