Night Auditor/3rd Shift Guest Service Representative (Sun - Thur) at Comfort Inn Plymouth
About The Position
Comfort Inn Plymouth is hiring for a full time Night Auditor/Overnight Guest Service Representative to join our team. The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours. As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team. Hours: Sunday - Thursday 11pm to 7am
Requirements
- Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Thorough organizational skills, proficient in accomplishing all assigned tasks
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, collect accurate information and resolve conflicts when they arise
- Comparable hotel size and scope of experience preferred
Responsibilities
- Assume the position of the Manager on Duty
- Update all files and reset the system for the following day activity.
- Welcome guests to the hotel and perform the check-in process.
- Thank guests and perform the check-out process.
- Answer all incoming and in-house phone calls.
- Assist callers with making and/or changing reservations.
- Assist all guests as necessary to ensure a positive experience.
- Perform routine daily tasks.
- Ability to work while standing for extended periods of time.
Benefits
- Competitive wages
- Personal Days Off - start earning on day 1
- Bonus Plan
- Holiday Pay
- Referral program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
