NIGHT AUDIT

Hyatt • Saint Louis, MO

389d • $37,440 - $37,440

About The Position

The Night Auditor role at Hyatt Regency St. Louis is a guest-facing position that serves as the hub of the hotel, requiring significant interaction with guests. The ideal candidate will have full-service front office experience, be proactive, and be comfortable working independently. This role involves auditing and balancing reports, checking in guests, and ensuring a smooth operation during the night shift.

Requirements

• Minimum 1 year of front office experience in a full-service hotel
• Prior night audit experience a plus
• Strong verbal communication and written communication skills
• Detail oriented and organized
• Ability to work as a team
• Problem solving skills
• Able to lift/push/pull light to moderate amounts of weight
• Experience with Microsoft Office programs (Word, Excel, Outlook)
• Open availability to include weekends and holidays

Responsibilities

• Greeting and checking in guests upon arrival and providing them with relevant hotel information
• Auditing and balancing reports from the day shifts and running end-of-day reports
• Answering phones, scheduling wake-up calls, and taking reservations
• Responding to guest inquiries, concerns, and complaints in a timely and effective manner
• Preparing guest folios for next-day checkouts
• Processing and verifying reservation payments
• Balancing cash drawers and reconciling with receipts
• Communicating with other departments to ensure the reliability and cleanliness of the hotel and amenities for guests
• Handling the phone system, transferring calls, reservations, etc.
• Being versed in all hotel emergency procedures

Benefits

• Discounted & Complimentary hotel room nights
• Earned Wage Access & Daily Pay available
• Floating Holiday available upon hire
• Enjoy complimentary meals in our colleague cafe for every shift worked
• Medical, Dental, Vision Insurance - Full-time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year
• Opportunities to work and visit Hyatt Hotels and Resorts around the world!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed