Night Audit

Hyatt Hotels Corp.Houston, TX
39dOnsite

About The Position

Thompson Houston is now hiring new colleagues to join the hotel's team. Set in a soaring 36-story skyscraper, Thompson Houston The Residences at the Allen is the city's newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel's coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Newly opened February 2024, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. The Night Audit is responsible for overseeing specific night audit duties and assisting with Front Office operational duties during the overnight shift. Responsibilities may include the guest registration process, telephone communication with in-house and external callers, resolving guest requests and complaints, as well as traditional night audit duties including night roll, reconciling of the day's transactions, processing payments, and preparing for the following day's operation. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Requirements

  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills
  • Ability to stand for long periods of time.
  • Must have flexible work availability to include weekends and holidays

Nice To Haves

  • Hospitality and front desk experience is preferred
  • Night Audit experience preferred

Responsibilities

  • overseeing specific night audit duties
  • assisting with Front Office operational duties during the overnight shift
  • guest registration process
  • telephone communication with in-house and external callers
  • resolving guest requests and complaints
  • night roll
  • reconciling of the day's transactions
  • processing payments
  • preparing for the following day's operation

Benefits

  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Dental and Vision Insurance with only 30-day waiting period!
  • 401K with company match
  • Free parking
  • Generous Paid Time Off
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
  • Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Accommodation

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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