Night Audit

Hyatt Hotels Corp.•Nashville, TN

38d

About The Position

The Overnight Front Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.

Requirements

At least one year of experience as a Front Service Agent
Have excellent personal presentation and interpersonal skills.
Display a positive and cheerful demeanor along with a caring personality
Good problem solving ability
Fluency in reading, writing and spoken English.

Responsibilities

Follow proper audit procedures to balance the hotel's daily revenue and expense transactions
To welcome and register all arriving guests, making sure that all pertinent information is obtained
Efficiently conduct check in and check out procedures
Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
Respond to all guests' requests or in a proper manner and ensure appropriate action is taken
Meet requests regarding guest billing
Handle cash transactions in accordance with the property's cash handling policy
Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
Manage and resolve all guest complaints and compliments in a professional and courteous manner
Communicate with all departments regarding in house VIPs and any special requests/needs
All other tasks and duties as assigned