Night Audit (Part-Time - Fixed Schedule)

Makeready LLC•Denver, CO

About The Position

Clayton is a catalyst for community and connection. A local experience with a global perspective, constantly evolving the way we travel, gather, and live. Between our highly-anticipated events and Clayton collaborators bringing their individual brands of creativity to the Clayton experience, you’re always in good company here. Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.

Requirements

Prior experience highly preferred
Attention to detail
Ability to handle multiple requests simultaneously

Responsibilities

Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
Balance and audit accounts for accuracy
Identify and resolve discrepancies
Handle requests and complaints and directing them to other team members or departments accordingly
Answer all internal and external calls and inquiries