Night Audit

Marriott International • Charlotte, NC

402d • $36,400 - $40,352

About The Position

The Night Auditor at White Lodging - JW Marriott Charlotte plays a crucial role in ensuring excellent guest service and maintaining the financial integrity of the hotel. This position involves balancing daily transactions, running audits, and addressing guest concerns, all while working in a fast-paced hospitality environment during night shifts.

Requirements

• Passion for customer service
• Ability to work independently while supporting hotel operations
• Strong attention to detail and organization skills
• Previous hospitality experience is preferred, but not required
• Willingness to work nights, weekends, and holidays as necessary
• Ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time

Responsibilities

• Assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Respond to emergency situations
• Perform other duties as assigned

Benefits

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees