Night Audit

Hilton • Columbia, MD

411d • $35,360 - $37,440

About The Position

The Night Auditor at DoubleTree by Hilton Hotel is responsible for managing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests. This role requires excellent customer service skills, attention to detail, and the ability to handle guest complaints and inquiries effectively. The Night Auditor will also be responsible for balancing financial transactions and preparing daily reports, contributing to the overall guest experience and hotel operations.

Requirements

• Prior Front Desk Experience
• High School Diploma or GED
• Some college preferred
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Good command of the English language (reading, writing, speaking)
• Solid computer skills including core Microsoft applications and brand-specific applications
• Strong math skills
• Ability to lead, train, and motivate team members
• Strong communication and problem-solving skills
• Solid relationship-building skills
• Highly organized and guest-centric
• Reliable transportation

Responsibilities

• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Organize shift and review remaining reservations that are to arrive.
• Verify that all updated contingency reports have been run.
• Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisor's box.
• Ensure credit card draft capture is in balance.
• File credit cards, keys and completed reports.
• Complete the express checkout envelopes and have the Night Housekeeping / Security Aide deliver them to the guestrooms.
• Assist guests with general services such as check cashing, making change, and answering any general questions.
• Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
• Ensure that all wake up calls are handled promptly and properly.
• Complete a 'person in charge' security report identifying any unusual events and place on the General Manager's desk for review.
• Receive and transmit mail, phone, and written messages for guests.
• Post room charges, food & beverage charges, phone charges, compute guest bills using PMS, collect payment and make change for hotel guests.
• Balance accounts to zero as well as all restaurant credit card accounts.
• Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each.
• Inform management of any discrepancies.
• Complete daily revenue report accurately and input daily summary records and same day selling strategy report.
• Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order.
• Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
• Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
• Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
• Represent the Hotel in regard to guest complaints and situations that require immediate attention.

Benefits

• Paid training
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Signing bonus
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED