Night Audit Supervisor

Sonesta Hotels•New Orleans, LA

18h•Onsite

About The Position

The Night Audit Supervisor is responsible for overseeing audit revenue generated by Royal Sonesta at the Front Desk and Food & Beverage outlets daily. The Night Audit Supervisor is also expected to provide direction and training to the overnight staff, and see that management receives information on a timely and accurate basis. The supervisor must follow hotel policy and be able to serve as the Manager on Duty for the night shift as needed.

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
Ability to satisfactorily operate PC computers; familiarity with Microsoft Office/OPERA and/or willingness to learn new software systems
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
One year of related experience and/or training relevant to the position.

Responsibilities

Know duties of front desk, PBX and night auditor, as outlined in the appropriate job descriptions
Train and oversee overnight staff, including auditors, desk agents and PBX staff among others
Set weekly schedule to provide proper coverage
Make sure all reports have been completed correctly and distributed
Report all computer/technical problems
Reassign workload if needed (and depending on business levels)
Complete all checklists and ensure tasks have been accomplished
Supervise the overnight staff and act as Manager on Duty when needed
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone