Night Audit Supervisor- HVRW

Valencia Group•San Antonio, TX

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate travelers. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY Ensuring maximum Front Office/Night Audit operating efficiency. Ensuring guest satisfaction is met, delivering the best guest experience, and overseeing the entire hotel operations as a Manager on Duty Shift Requirements: 11:00 pm-7:00 am weekdays/weekends

Requirements

High School Diploma or equivalent education required
Hotel Operations or Customer Service preferred
Communicates effectively with others (in person, on the telephone, electronically)
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Works productively with a team
Effective multitasking skills and the ability to work with a fast pace
Composure and patience under pressure

Nice To Haves

TABC Certification
Food Handler’s Certification
Valid Drivers License is preferred

Responsibilities

Prepare for any and all guest requests
Convey information and ideas clearly
Assist team members with nightly/monthly assigned duties
Communicate situations in the workplace effectively, including anticipating, preventing, identifying, and solving problems as necessary
Maintain composure and objectivity under pressure
Listen, understand, and clarify the concerns and issues raised by guests effectively
Work with and understand financial information, data, and basic arithmetic functions
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling, which will vary depending upon the front office needs
Complete other duties as assigned by the Front Office Manager
Responsible for assisting in the supervision and performance of all Front office related operations and team members
Become proficient in the Hotel Operating System, Key system Salto, communication platform Alice, safety system MadeSafe, and phone system
Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system, and other Front Office systems and hotel procedures, and rules
Complete all Duties given for Night Audit
Follow the checklist for required duties and timeliness
Cashier functions and handling of cash
Covering as manager on duty during the overnight, assisting with emergency situations/ guest needs
Contribute positively to the team within the department
Work with the Front Office Manager and the General Manager to monitor Front Office quality and daily revenue
Maintain the integrity of cost controls and proper maintenance of assets
Supervise Hotel Overnight and monitor other departments
Ensure the quality of the environment is clean and up to standards
Handle special projects and reports in a timely and consistent manner
Check guests in and out in a friendly manner
Maintains a friendly, cheerful, and courteous demeanor at all times.
Maintain quality control of service to be five-diamond
Handle guest situations with problem-solving
Answer questions, offer information, and assistance
Update information in the computer system as needed
Maintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services.
May need to assist with parking/ retrieving guest vehicles
May need to assist with room cleaning
May need to assist with luggage assistance
Participate in on-going training
Participate in mandatory meetings (i.e monthly department meeting)
Communicate with other departments to fulfill guests’ needs
Record all guest request items and deficiencies into the appropriate tracking system.
Be aware of all daily meeting/events and their locations.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Ensure non-guests leave the hotel and/or contact the police to assist with such matters
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Respond to emergency situations calmly and effectively, per hotel guidelines.
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor
Attend required meetings