NIGHT AUDIT SUPERVISOR

MDM Group Marriotts•Miami, FL

7h•Onsite

About The Position

Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift. Represents hotel management in resolving any guest or hotel related situation. Personally assists in resolving any issues and completing tasks.

Responsibilities

Ensures all associates are in proper uniform and are properly groomed (grooming standards in associate handbook).
Ensures associates are working in a safe environment.
Ensures all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
Ensures all associates are adhering to proper cash handling procedures and monitors overage/shortages.
Ensures all guests feel welcome, and are getting the best service possible.
Reviews rate variance report in order to manage rates.
Handles all maintenance problems that occur in the evening.
Monitors and ensures compliance with all Guidelines to Operations.
Ensures guest tracking scores (90% or better) and associate opinion survey goals are achieved.
Promotes participation in hotel safety-related programs.
Monitors associate attendance and records absences/tardiness.
Promotes teamwork and associate morale.
Keeps associates informed regarding new operational procedures, standards, or programs.
Assists supervisors in handling associate performance issues (e.g., performance reviews, counseling, and recommendations).
Ensures all associates have complete knowledge of emergency procedures.
Ensures constant communication takes place between associates, supervisors and management.
Ensures preparation is completed for arrivals and that desk staff is using express check-in for all guests.
Ensures that there is enough change in all cash drawers.
Ensures all associates take their breaks.
Covers desk until breaks are completed.
Assists houseman in delivering goods and services to guests.
Ensures auditor is briefed on all vital information.
Manages associate hours.
Provides orientation for new associates and ensures all information is entered into computer.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.