Night Audit Supervisor

Hilton•Hillsborough, CA

4d•$33•Onsite

About The Position

The Night Audit Supervisor will be responsible for the shift management of the daily Front Office Department operation. This position is also responsible for ensuring the highest level of customer service, quality and preferred standards are met at all times. This is an overnight, full-time position. The applicant must be available to work various shifts, weekends and holidays as business needs dictate. Also must be willing to fill in as needed.

Requirements

High School Diploma/GED or equivalent is required
Must have guest service experience, preferably in a hotel environment
Must be 21 years or older
Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
Good communication and interpersonal skills are essential
Flexible schedule required for days, evenings, weekends and holidays
Ability to effectively communicate in English with supervisor, fellow employees and guests

Nice To Haves

Minimum of 1 year of Front Office supervisory experience preferred
Minimum of 2 years Hotel Front Office experience preferred

Responsibilities

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Responsible for Guest Service Agents, PBX Operators, Bellman/Drivers. Also, serve as the Manager on Duty (MOD) at times.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Hilton standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Assist in training team members as needed
Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
Attend appropriate hotel meetings and training sessions
Comply with our uniform and grooming guidelines
Perform other duties as assigned