Overnight - Night Audit Supervisor - Join Our DoubleTree Suites by Hilton Team!
About The Position
At DoubleTree Suites by Hilton Phoenix, we want you to be well. Our benefits package includes: Health, Dental & Vision Insurance after 60 days of employment Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life 401K Retirement Benefits with 4% match and immediate 100% vesting Vacation Pay Paid Sick Time Holiday pay Travel reduction program (TRP) Meal Credit Meal Discounts Recognition Programs Safety Shoes benefit Team Member Hotel Discounts What You'll Do Lead and support the overnight Front Desk team Provide warm, responsive hospitality to all guests Complete night audit duties including balancing accounts, posting room and tax, and closing the business day Reconcile Micros and OnQ systems Assist with guest check-ins, check-outs, reservations, and inquiries Address guest concerns using the H.E.A.R.T. model Maintain accuracy in reports, logs, and cash handling Ensure adherence to hotel policies, safety procedures, and service standards What We're Lookinf For 1-2 years of night audit or accounting experience Previous front desk and Hilton experience preferred Strong problem-solving, communication, and customer service skills Ability to work independently and thrive in an overnight environment Detail-oriented with excellent organizational skills Comfortable supervising and guiding team members DoubleTree Suites by Hilton Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] or call 602-683-9422 to let us know the nature of your request.
Requirements
- 1-2 years of night audit or accounting experience
- Strong problem-solving, communication, and customer service skills
- Ability to work independently and thrive in an overnight environment
- Detail-oriented with excellent organizational skills
- Comfortable supervising and guiding team members
Nice To Haves
- Previous front desk and Hilton experience preferred
Responsibilities
- Lead and support the overnight Front Desk team
- Provide warm, responsive hospitality to all guests
- Complete night audit duties including balancing accounts, posting room and tax, and closing the business day
- Reconcile Micros and OnQ systems
- Assist with guest check-ins, check-outs, reservations, and inquiries
- Address guest concerns using the H.E.A.R.T. model
- Maintain accuracy in reports, logs, and cash handling
- Ensure adherence to hotel policies, safety procedures, and service standards
Benefits
- Health, Dental & Vision Insurance after 60 days of employment
- Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life
- 401K Retirement Benefits with 4% match and immediate 100% vesting
- Vacation Pay
- Paid Sick Time
- Holiday pay
- Travel reduction program (TRP)
- Meal Credit
- Meal Discounts
- Recognition Programs
- Safety Shoes benefit
- Team Member Hotel Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
251-500 employees
