Night Audit Supervisor

Sonesta Hotels • New Orleans, LA

160d

About The Position

The Night Audit Supervisor is responsible for overseeing audit revenue generated by Royal Sonesta at the Front Desk and Food & Beverage outlets daily. The Night Audit Supervisor is also expected to provide direction and training to the overnight staff, and see that management receives information on a timely and accurate basis. The supervisor must follow hotel policy and be able to serve as the Manager on Duty for the night shift as needed.

Requirements

• Track record of delivering exceptional guest or client experience
• Strong communication skills
• Appropriate professional appearance and demeanor
• Ability to satisfactorily operate PC computers; familiarity with Microsoft Office/OPERA and/or willingness to learn new software systems
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

• Know duties of front desk, PBX and night auditor, as outlined in the appropriate job descriptions
• Train and oversee overnight staff, including auditors, desk agents and PBX staff among others
• Set weekly schedule to provide proper coverage
• Make sure all reports have been completed correctly and distributed
• Report all computer/technical problems
• Reassign workload if needed (and depending on business levels)
• Complete all checklists and ensure tasks have been accomplished
• Supervise the overnight staff and act as Manager on Duty when needed
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed