Night Audit Supervisor

Sonesta Hotels-posted 3 months ago
Full-time • Entry Level
New Orleans, LA
Accommodation
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The Night Audit Supervisor is responsible for overseeing audit revenue generated by Royal Sonesta at the Front Desk and Food & Beverage outlets daily. The Night Audit Supervisor is also expected to provide direction and training to the overnight staff, and see that management receives information on a timely and accurate basis. The supervisor must follow hotel policy and be able to serve as the Manager on Duty for the night shift as needed.

  • Know duties of front desk, PBX and night auditor, as outlined in the appropriate job descriptions
  • Train and oversee overnight staff, including auditors, desk agents and PBX staff among others
  • Set weekly schedule to provide proper coverage
  • Make sure all reports have been completed correctly and distributed
  • Report all computer/technical problems
  • Reassign workload if needed (and depending on business levels)
  • Complete all checklists and ensure tasks have been accomplished
  • Supervise the overnight staff and act as Manager on Duty when needed
  • Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
  • Other duties and responsibilities may be assigned
  • Track record of delivering exceptional guest or client experience
  • Strong communication skills
  • Appropriate professional appearance and demeanor
  • Ability to satisfactorily operate PC computers; familiarity with Microsoft Office/OPERA and/or willingness to learn new software systems
  • Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
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