Night Audit | Full-Time / Overnight

Hyatt • Austin, TX

280d • $18

About The Position

Are you a night owl who loves numbers and customer service? If so, you might be the perfect candidate for the Night Auditor position at Hyatt Regency Austin. At Hyatt as a Night Auditor, you will be responsible for balancing the hotel's daily revenue and expense transactions, ensuring the accuracy of guest accounts, and providing exceptional service to our guests during the overnight shift. You will also perform various front desk duties, such as checking guests in and out, answering phones, and handling guest requests and complaints.

Requirements

• Attention to detail & Computer savvy
• Previous hotel/customer service experience required
• Must have an open schedule that includes overnight shifts with availability on weekends and holidays
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time

Responsibilities

• Auditing all charges and postings and correcting work as necessary
• Reconciling daily activity and closing all accounts in preparation for the new business day
• Processing, formatting and distributing daily reports for multiple divisions
• Processing all payments according to hotel requirements
• Interacting with colleagues in a professional manner and assisting other departments throughout the hotel
• Resolving all guest concerns and complaints in a professional, timely and courteous manner

Benefits

• Career Growth and Advancement - Hyatt believes strongly in promoting from within
• Affordable Benefits after 30 days - full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Referral Bonuses up to $500.00 - for bringing new members to our team
• Discounted Room Nights - at Hyatt Hotels around the world
• 12 Free Hyatt Room Nights per year - after 90 days of service
• Free Parking - Downtown Austin in our on-site garage
• Discounted Bus Passes - subsidized by Hyatt, paid through payroll deduction
• Paid Time Off - after 90 days of service
• Healthcare FSA - saves you money for medical expenses
• Financial Assistance - Tuition & Gym reimbursement
• Financial Perks - 401(k) with company match & discounted employee stock purchase plan
• Employee Assistance - Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
• Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation