101102 - Night Audit Clerk

VALENCIA GROUP • Lubbock, TX

12d • Onsite

About The Position

The Night Auditor is responsible for balancing the day’s transactions and ensuring the accuracy of financial records. This role supports the team by providing exceptional customer service during the overnight shift, contributing to the overall operations of the hotel. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Requirements

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• High school diploma or equivalent preferred

Nice To Haves

• Previous experience in a night audit or accounting role is preferred
• Previous experience in a night audit or accounting role is a plus

Responsibilities

• Perform nightly audit of hotel transactions and ensure accuracy.
• Prepare and distribute daily reports to management.
• Handle reservations, cancellations, and guest inquiries during the night shift.
• Greet guests warmly and provide excellent customer service.
• Respond to guest inquiries and resolve any issues or complaints.
• Ensure guest satisfaction by accommodating special requests.
• Assist in training new night auditors as needed.
• Support team performance by collaborating with colleagues.
• Communicate effectively with the front office manager and other departments.
• Report any incidents or safety concerns immediately.
• Follow all hotel policies and procedures.
• Adhere to safety standards and maintain a safe working environment.
• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees