NIGHT AND WEEKEND ESCALATIONS COORDINATOR

Pegasus Logistics Group • Coppell, TX

6d

About The Position

Provides administrative and clerical support to the traffic operations function of an organization. Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are. Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.

Requirements

• High school diploma or equivalent.
• 3+ years of related experience
• Works independently within established procedures associated with the specific job function.
• Proficiency in multiple competencies relevant to the job.
• Proficiency with Microsoft products including Outlook, Excel (intermediate level), Word and PowerPoint.
• Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.

Nice To Haves

• 5+ years of related experience
• Effectively communicates with internal and external partners using the most appropriate mode of communication.
• Customer Service driven.
• Displays professional behavior when handling conflicts or customer complaints.
• Excellent verbal and written communication skills
• Results-oriented; Displays sense of urgency.
• Be willing to take the lead to provide quick and efficient resolutions.
• Innovative
• Manages time well.
• Ability to take initiative and work proactively.
• Problem-solving skills

Responsibilities

• Responsible for all aspects of routing, shipping, logging, and tracking of inbound and outbound orders.
• Contacts transporters for freight pick-up and ensures that cargo is routed appropriately.
• Communicates changes to routing and timelines.
• Prepares and processes bills of lading (BOL) and other shipping documentation.
• Comply with the requirements of the company’s Quality Management System.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED